Our Policies

When you visit, and/or buy from our website, you agree to be bound by our terms & conditions.

Andrews Light Up online guarantee

You may return an item that you bought from us, within 30 days of receiving the item. The item must be returned to us in its original condition and the supplied packaging so that we can endeavour to re-sell it. If you choose to return an item, we will refund you the purchase price of the item, less the cost of the freight (to send the item to you and to have the item returned from you, to our warehouse). If your order was sent free of delivery charges and you choose to return one of these items, our actual delivery costs (to send the item to you and to have the item returned from you, to our warehouse) will be deducted from your refund.
Sorry – if an item has been installed it cannot be returned under this guarantee.

Warranty

Our lighting and associated products have a 12-month warranty from date of purchase. This warranty does not cover light bulbs included with light fittings, and applies only when the fitting is used for its intended purpose. This warranty is for our products used only within Australia. If a fitting requires installation, the warranty only applies if it is installed by a licensed electrical contractor. This warranty does not cover installation or removal costs or any transport costs associated with returning product.

Privacy Policy

Andrews Light Up respects your privacy and is bound by the Privacy Act 1988 and the National Privacy Principles set by the Federal Privacy Commissioner.

Availability, specification and assembly

From time to time, some items may be unavailable or out of stock. While we aim to ensure that information on this website is correct, sometimes errors do occur for which we apologise. It may be necessary to make changes to product specifications. We reserve the right to make these changes at any time and without notice. Some items may require self assembly.

Prices

We endeavour to keep our website and catalogue prices updated and accurate but it is possible that the price may have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price. The prices shown on this site are in Australian dollars, and include GST.

Images, colours and design

While every endeavour is made to accurately represent the true colour or finish of the item, we obviously cannot guarantee that the image you see on your computer screen or print out, is exactly how the item will appear in your room. If a precise colour match is critical, we recommend in-store shopping only. We accept no responsibility should such inspection not be undertaken.

Delivery

All orders will be dispatched from our Brisbane warehouse within two business days from receipt of payment. Delivery varies, but will usually take 4-6 business days to most capital cities.

Australian web site

This web site may be accessed in Australia and throughout the world. Andrews Light Up Pty Ltd makes no offer in or by this web site to sell any product or service in any country outside Australia and no representations that the content of this web site complies with the laws of any country outside Australia.

Copyright

This web site and its contents are the property of Andrews Light Up Pty Ltd and are subject to copyright. Any use of the content, images or trademarks displayed on the web site, is prohibited without the prior written permission of Andrews Light Up Pty Ltd. Andrews Light Up Pty Ltd asserts intellectual property rights over the content, images and trademarks displayed on this web site. The Andrews Light Up logo is a registered trademark.